PAYMENT TERMS | SHIPPING POLICY | RETURN POLICY | WARRANTY | TRADE IN POLICY | TERMS OF SERVICE

Payment Terms

ACCEPTED FORMS OF PAYMENT

Ada Diamonds, Inc. accepts same-day bank wires, credit cards (Visa, Mastercard, American Express, and Discover), Bitcoin, and 3, 6, or 12-month financing for U.S. residents in select states via Affirm (up to $10,000 USD). Ada Diamonds does not accept automated clearing house (ACH) or e-check, personal checks, certified bank checks, or cashier's checks. In the case of bank wire, all payment fees are the responsibility of the customer. For in-person sales at one of our showroom locations, or at an Ada Diamonds' trunk show, cash is also accepted. Ada Diamonds uses three different online payment systems including Stripe, Square, and Intuit.  

Some transactions may require same-day bank wire as the only form of payment. You may be asked to provide government-issued photo identification at the time of payment, including a copy of your passport. International clients may be required to show a copy of their passport in compliance with The USA Patriot Act. Ada Diamonds, Inc. reserves the right to reject a transaction for any reason, including but not limited to fraud risk, insufficient funds, or suspicious activity. 

NON-REFUNDABLE DEPOSITS

In order to reserve a lab diamond and/or begin the custom design process, a fully transferable, non-refundable deposit is required. Prior to production of an engagement ring, non-refundable deposits may be transferred toward another diamond on the same order. Should an order be canceled prior to production, half the cost of the deposit may be refunded. Prior to the start of production, you will receive a cost estimate for the entire piece(s) of jewelry, which will require your signed approval. Once the estimate is signed and the order enters production, the 20% deposit is non-refundable.

Subsequent to placing a deposit on either a diamond or a piece of jewelry, your piece of jewelry must enter production or the remaining balance on the diamond be fully paid within 60 calendar days.

GRACE PERIOD ON DEPOSITS

Within 48 hours of placing a deposit on a lab grown diamond, you may cancel your order and receive a full refund. After 48 hours, deposits are subject to the aforementioned policy.

MINIMUMS

Due to the bespoke nature of our pieces, Ada Diamonds kindly asks our clients to respect the following jewelry order minimums: 

·       Bespoke engagement rings, including re-set proposal settings: $5,000 USD

·       Non-customized proposal and solitaire settings: $3,500 USD

·       Made to order fashion jewelry from our collections: $1,250 USD

·       Fully custom fashion jewelry: $2,000 USD

·       Collections' wedding bands: $1,500 USD

·       Fully custom wedding band: $2,500 USD

·       Loose lab diamonds: A minimum of 1.0ct each

Our all metal wedding bands, Ready to Ship items, and items from The Classics Collection carry no order minimum.

FULL PAYMENT

Shipments of loose diamonds, Ready to Ship items (including the Delicate and Classics Collection), and some wedding bands require full payment upon placing an order.

Prior to the shipment or delivery of a completed bespoke piece of jewelry, full payment on the remaining balance of an invoice is required. You have 30 days from production completion to pay your final invoice, inclusive of the completion date; however your piece of fine jewelry will not ship until the final invoice has been paid. Failure to pay for the finished piece of jewelry within 30 days of production completion may result in forfeiture of any deposits paid and cancellation of the order.

CURRENCY

All prices quoted through the concierge process, on Ada Diamonds' website, at the San Francisco or New York locations, or at any trunk show are in USD unless otherwise noted. Ada Diamonds is not responsible for changes in foreign exchange rates and will only quote and charge clients in USD.

SALES TAX

All purchases delivered in, picked up, or shipped to the following states will incur the following tax rates: California: 8.625%; New York: 8.875%; Texas: 8.25%. Shipments to the following states incur these sales tax rates dependent on city and county: Illinois 6.25%-11%; Oklahoma 4.5%-11.5%; Nevada 6.85%-8.375%; New Jersey 6.625%; Pennsylvania 6%-8%; Washington 6.5% - 10%.  Please consult with your Diamond Concierge for additional information.

CARAT WEIGHT MEASUREMENTS

All carat weights displayed in Ada’s collection pieces are approximate and may vary slightly from the finished piece. Notably, carat total weights for wedding bands may vary based on ring size and exact weight of diamonds used. Your Concierge will provide an estimate, to the best of our ability, of the final carat weight of a piece of jewelry prior to payment. On some pieces, discounts are not available for small discrepancies in carat weights.

Ready to begin your bespoke piece? Schedule a consultation with an Ada Diamonds Concierge today!