PAYMENT TERMS | SHIPPING POLICY | RETURN POLICY | WARRANTY | TRADE IN POLICY | TERMS OF SERVICE

Shipping Policy

TIME TO SHIP

Most Delicate Collection and Ready-to-Ship orders ship within 1-4 business days of placing your order. A Diamond Concierge will contact you within 24 hours if your order requires more time to ship and will provide you with a shipping date.

Purchases of loose diamonds are ready to ship in 1-3 business days. A Diamond Concierge will contact you within 24 hours if your order requires more time to ship. 

Bespoke pieces, including bridal pieces, are ready to ship within 2-5 weeks from final design approval, depending on the complexity of the piece. Most designs are approved within 1-2 weeks from date of deposit placement. Your Diamond Concierge will notify you if your piece requires additional fabrication time. 

DOMESTIC SHIPPING

Within the United States, Ada Diamonds offers complimentary, fully-insured two-day shipping with Fedex for pieces up to $15,000 USD in value with signature required to a residence, business address, or hold for pick up at a Fedex Office.

Pieces over $15,000 USD are sent complimentary via fully-insured Fedex Priority Overnight with signature required to a residence, business address, or hold for pick up at a Fedex Office. Shipments under $15,000 USD in value may be upgraded to Fedex Priority for $50 USD.

All shipments require signature upon delivery and may not be left unattended. It is strongly recommended to have a package sent to a Fedex Office location for pick up. It is strongly discouraged to send a shipment to a doorman residential building. Unclaimed packages, packages returned to Ada, or packages that must be re-routed to a new address due to client error carry a $75 USD re-shipping fee. If a shipping address is different from the billing address, additional documentation may be required.

Ada Diamonds does not deliver to UPS stores. For pieces with a value above $100,000 USD, armored delivery may be required through Brinks or Malca Amit. Signature is required upon delivery. Shipments are fully insured while shipments are in transit and up until the point of signature, at which point liability for loss or theft is transferred to the customer. Ada Diamonds encourages clients to insure fine jewelry using personal jewelry insurance. Insurance on shipping covers damage or loss to the physical jewelry. Ada Diamonds is not responsible for damage done to packaging during transit, such as a dented shipping box. Ada Diamonds does not guarantee next day or two-day delivery due to Fedex and weather delays. We recommend allowing for two additional business days for time sensitive shipments, especially during the months of November and December. A valid phone number is required for all shipments.

Please note that some US territories are considered International destinations for shipping purposes. 

MILITARY SHIPPING

Due to closures and several months-long delays, we have temporarily suspended all shipments to APO, FPO, and DPO addresses. Your concierge will be happy to work with you in shipping your purchase to a domestic or international destination of your choosing, including the ability to ship to a friend or family member.

INTERNATIONAL SHIPPING

International recipients are responsible for paying all customs duties and import fees. Ada Diamonds is not able to provide estimates or quotations of international import fees. 

Ada Diamonds is happy to offer International Priority (~two days) Fedex shipping to the following International destinations starting at $75 USD: Anguilla, Antigua and Barbuda, Aruba, Austria, Australia, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Bonaire, British Virgin Islands, Brunei, Canada, Cayman Islands, China, Curacao, Cyprus, Denmark, Dominica, Faroe Islands, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Greenland, Grenada, Guam, Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, Macau, Malaysia, Marshall Islands, Mauritius, Monaco, Montserrat, Netherlands, New Zealand, Norway, Papa New Guinea, Philippines, Poland, Portugal, Puerto Rico, Qatar, Saipan, Sint Maarten, Saudi Arabia, Seychelles, Singapore, Sint Maarten, South Korea, Spain, Sri Lanka, St. Barthelemy, St. Kitts and Nevis, St. Lucia, St. Vincent, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turks and Caicos, United Arab Emirates, United Kingdom, US Virgin Islands, Vatican City, Vietnam.

For those countries not listed, armored delivery may be available for jewelry purchases of $25,000 or more. International shipments are recommended to be sent to a business address. Residential deliveries to international destinations may be available at an additional fee.

Ready to begin your bespoke piece? Schedule a consultation with an Ada Diamonds Concierge today!